Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for every account on 9u99 — what we expect from you, what you can expect from us, and how your wallet activity via bKash, Nagad, or Rocket sits within this agreement.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility subject to local lawUpdated terms take effect on noticeContact support for any clause questions
9u99 Terms and Conditions That Govern Your Account
TERMS QUERY CONTACT

How to Reach Us About These Terms

Live Chat Use the live chat widget in your account dashboard to ask about any clause, wallet rule, or eligibility question. We keep response times short during active hours.
Email Support Send a written query to our support email if your terms question needs a documented response. Quote your account ID and the specific clause you are asking about.
Account Help Centre The Easy Account Help section inside your dashboard covers common terms questions — wallet limits, account status, and what triggers a review — without needing to contact support.
HOW WE HANDLE THIS

Our Commitments Under These Terms

Account Security

Your account credentials are stored with encryption. We never ask for your bKash or Nagad PIN — any message asking for that is not from us and should be reported immediately.

Data Retention

We retain your account and transaction records for the period required under applicable data rules. You can request a summary of your stored data through the support email channel.

Clause Change Notice

When terms change, we post the updated version and note the effective date. We do not apply new clauses to past activity — changes only govern conduct from the effective date forward.

Requesting Changes

If you believe a term has been applied incorrectly to your account — a wallet transaction, a withdrawal hold, or an access restriction — raise it via live chat or support email for a formal review.

Common Questions About Our Terms

These are the questions we hear most often about how the terms apply to real account activity — wallet deposits, eligibility, access, and what happens when something changes on your account.

Yes. Every deposit method — bKash, Nagad, Rocket, or bank transfer — sits under the same account terms. The funding method does not change the rules that apply to your account.

Access depends on whether your region is currently supported and whether local law permits it. We recommend checking your local legal position before opening or continuing to use an account.

We post the updated terms with a clear effective date. Continuing to use your account after that date means you accept the revised version. You can ask support to explain any changed clause.

Contact us via live chat or support email to request account closure. Any confirmed wallet balance will be processed to your registered bKash, Nagad, or Rocket number before closure completes.

Raise it through live chat first — quote the clause number and your account ID. If the issue needs a written record, follow up by email so our team can open a formal review.

No. Your account is personal and non-transferable. Activity from shared devices or third-party wallet use may trigger a review under our account integrity rules, which form part of these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.